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Friday, November 8th, 2024 11:06 PM

Compatibility XB8 - Eero pro 6E

Hi,  I have the XB8. I bought and eero pro 6e mesh. When I turn on bridge mode the system doesn't work. If I disable the bridge mode they connect but the performance is really poor. With an Ethernet directly to the modem almost 1000bps but with the eero connected with a cable to the xb8 is extremally poor around 120mbps. I think that the cause is that there are 2 different signals. I worked for hours with eero tech support and they run several tests and configurations without success. They sent me a new one but i have the same problem. They suggested to contact Xfinity to find out if you think that there is compatibility problem.  do you have any suggestion/guidance? Thank you very much!

Official Employee

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1.3K Messages

43 minutes ago

Hi there, @user_b09aog I hope you're having a good night. I'm very sorry for the trouble you are having trying to connect your Xb8 to the eero mesh. Since it's been a few days since you posted, are you still having trouble connecting the eero?-Richard

5 Messages

27 minutes ago

Hi, yes, I’m still having the same problem. Could you please help me? Thank you very much. 

Official Employee

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1.3K Messages

Oh no, @user_b09aog I'm so sorry to hear that you are still not able to connect your eero to your modem. Have you tried disabling your Xfinity Wi-Fi hotspot? For information on how to do that you can go to , https://www.xfinity.com/support/articles/disable-xfinity-wifi-home-hotspot?linkId=150979371 which will walk you through that process.-Richard

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