Frequent Visitor
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11 Messages
COMMUNITY / MANAGED WIFI: Can WiFi in one apartment be disabled?
All units on the property have the Ruckus H550 Access Point. For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices. The Ruckus has four LAN ports on the bottom.
Property manager says Comcast is telling him this is not possible, that all apartments have to have WiFi activated for the system to work for everyone.
I've read that there is an option for "Bridge mode" which would allow this. What is "Bridge mode" and is what I am describing possible?
If I can't work this out, I will have to move and I've been here only five weeks and otherwise love my apartment.
Thank you so much,
Suzanne
EG
Expert
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117.3K Messages
3 days ago
Some info that may help you; https://www.google.com/search?q=ruckus+h550+access+point+disable+wifi&newwindow=1&sca_esv=3615f5cb3ea2f6e3&rlz=1C1CHBF_enUS937US937&biw=1024&bih=471&sxsrf=ANbL-n5xCqpMCa2b6xW9iBk7Rn4TideJ-w%3A1775680203461&ei=y7rWafrvG8OyptQPjriVmA8&ved=0ahUKEwi6gYyejN-TAxVDmYkEHQ5cBfMQ4dUDCBE&uact=5&oq=ruckus+h550+access+point+disable+wifi&gs_lp=Egxnd3Mtd2l6LXNlcnAiJXJ1Y2t1cyBoNTUwIGFjY2VzcyBwb2ludCBkaXNhYmxlIHdpZmkyBRAhGKABMgUQIRigATIFECEYoAEyBRAhGKABMgUQIRigATIFECEYqwIyBRAhGKsCMgUQIRirAjIFECEYnwVI5bgBUM0LWN-SAXABeAGQAQCYAYgBoAGCEqoBBTEyLjExuAEDyAEA-AEBmAIYoALnEsICChAAGLADGNYEGEfCAgQQIxgnwgIFEAAY7wXCAggQABiABBiiBMICBhAAGBYYHsICCxAAGIAEGIYDGIoFmAMAiAYBkAYIkgcFMTEuMTOgB8KKAbIHBTEwLjEzuAfeEsIHBjAuMjAuNMgHPYAIAA&sclient=gws-wiz-serp Good luck !
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XfinitySeth
Official Employee
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1K Messages
2 days ago
Howdy suzanne01748 👋 I appreciate you being an active member of our community with your post, and you're in the best place for help! I certainly understand your medical needs, and we never want to be in the way of your health.
For complete transparency, what you've heard from your property managers would be correct. If you live in what we call a Bulk community that has Wi-Fi ready service managed through the community for all units, it would not be possible from our end to disable any particular units based on the community setup. As for Bridge Mode, that refers to a feature on our Xfinity Gateways that disables its routing capabilities while keeping its modem functions active for anything hardwired. If you have an Xfinity gateway in your home, you can check out xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode for more information on Bridge Mode 👍
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strega7
Contributor
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494 Messages
19 hours ago
I just wanted to check the meaning of "For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices."
Does this mean the Wi-Fi needs to be off ... period.
Or is the need only to plug a medical device into ethernet? Because you might be able to do the latter without turning off the Wi-Fi. On the other hand, if you must avoid Wi-Fi entirely, you may need to move, because in an apartment, multiple neighbors' Wi-Fi signals may be just as strong as your own.
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EG
Expert
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117.3K Messages
3 hours ago
@suzanne01748
Have you tried any of those methods in that link for turning it off ? I am curious if anything applies.
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