Visitor
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1 Message
Commscope AC Adapter
I've got an Commscope AC Adapter and Commscope Home Connect Power Inserter. The AC Adapter green light will not come on and my internet is not working
Visitor
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1 Message
I've got an Commscope AC Adapter and Commscope Home Connect Power Inserter. The AC Adapter green light will not come on and my internet is not working
EG
Expert
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110.3K Messages
3 years ago
Confirm that there is electric power at that outlet. Use a lamp or something else to check it. If there is power there, perhaps the device itself or the plug or cord that feeds it is malfunctioning.
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XfinityAngie
Official Employee
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1.8K Messages
3 years ago
@user_62c5f1 We would like to make sure your internet is working. Please send us a DM by following these instructions: Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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EG
Expert
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110.3K Messages
3 years ago
@user_62c5f1
Any word ? Please answer right here in public.
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