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Comcast uplink keeps on disconnecting randomly throughout the day
Uplink keeps on disconnecting randomly throughout the day for multiple times. This will happens for 5-10 mins and then it would work fine. Since it's happing multiple times a day it drives me crazy. I thought it might be something wrong with my modem/router so got new one. Just set up brand new modem/router, Netgear C7000v2 and still same issue even though this modem/router is supposted by Comcast.
All the other lights on modem/router are solid green but when this happens only uplink goes down and that makes internet connction lost to all my devices.
Here is the video:
https://drive.google.com/file/d/1k478Q7h8R56CpCiv7SK3QfZnRvVHehF6/view
Please help!! This is so annoying as it will cut my call when I'm in meetings or calling anyone via VoIP. When I called Comcast they are like we can send tech to take a look at this but when tech is here it may work fine that time as this happens randomly.
Any help would be really appreciate. Thanks!
EG
Expert
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111.6K Messages
5 years ago
.@parin23
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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