jmoskal's profile

New Poster

 • 

1 Message

Tue, Apr 21, 2020 12:00 PM

Comcast says I can't get gigabit Internet using my Netgear CM1150V modem

I tried to upgrade my Internet service today, but was told by Comcast that my modem (Netgear CM1150V) is not supported by the gigabit package.  I bought the modem last year specifically because it was supported by Comcast with higher speeds.  Has anyone else been told the same thing? This makes no sense to me.

Responses

Frequent Visitor

 • 

5 Messages

1 y ago

I have a cm1150V modem and just called and upgraded to 1gbit today.

EG

Expert

 • 

87K Messages

1 y ago


@jmoskal wrote:

I tried to upgrade my Internet service today, but was told by Comcast that my modem (Netgear CM1150V) is not supported by the gigabit package.  I bought the modem last year specifically because it was supported by Comcast with higher speeds.  Has anyone else been told the same thing? This makes no sense to me.


It's supported. Call again, get a different rep;

 

https://www.xfinity.com/support/devices#details

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here