Frequent Visitor
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12 Messages
Comcast router Admin Tool access disabled.
I enabled it in the mostly useless Xfinity app but it still is denying me access via my home network. The tools available to customers just keep getting worse and worse and everything gets funneled into that godawful AI assistant or to offshore support people that know nothing. Is it any wonder why people keep leaving in droves?
BruceW
Gold Problem Solver
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27.3K Messages
4 days ago
Does https://www.xfinity.com/support/articles/admin-tool-access help? Note that if your gateway is in bridge mode, you'll have to factory reset it to clear bridge mode before you'll be able to follow the instructions in that article. And yes, the downhill slide continues and seems to be picking up speed.
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Darby_Crash
Frequent Visitor
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12 Messages
9 hours ago
So no one from Comcast is going to chime in here? I got rudely told to start my own thread but that doesn't seem to have helped any.
Bueller, Bueller.....
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XfinityJon
Official Employee
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1.4K Messages
9 hours ago
Good afternoon Darby_Crash
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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