Comcast node intermittently dropping packets [AND] not receiving rated speeds

Good day,

Problem node [ipv4] is: be-175-rar-01.kokomo.in.indiana.comcast.net [68.87.231.1]  

2nd time engaging over this specific issue.  Have been experiencing intermittent packet loss that results in disconnection from live services, video conferencing, and corporate VPN.  Was on wifi until recently so chocked it up to being an "unknowable issue".  However, now have fresh RG6 from the demarc box to a single f-type connector, to the gateway.  Fresh, short run Cat6A from there to the devices.  Signal levels appear fine with a single point of entry moca filter and 3-way splitter with the gateway on the -3.5db leg.  This issue has been worsening since a recent series of outages.

I called once about the packet loss issue and not getting rated speeds.  Chat technician insisted the gateway wasn't provisioned correctly.  Remedy did nothing to correct the observed issues.  Packet loss still occurring, still not getting rated speeds.

I ran a traceroute and spun up some ping checks going out 1 node at a time until I reached the node above at the 3rd hop BEYOND my gateway.  It is consistently dropping packets at the same time as the observed interruptions and at the same time as a concurrent ping check to a generic remote host.  The first two hops at 96.120.112.157 and po-302-1210-rur02.northwest.in.indiana.comcast.net 96.110.168.241 appear normal and DO NOT drop at the same time the subject line node does.

Please remedy this. 

Node be-175-rar-01.kokomo.in.indiana.comcast.net Ipv4 [68.87.231.1] intermittently dropping packets [AND] not receiving rated speeds

Further, please credit on my account extending back to the date service started (roughly 36 months) totaling 252$ for difference in cost between 1.2 and 1.0 Gbps speeds as it seems you are not and were never able to provide this speed at my service address and should never have sold me that package.  I have only ever been able to attain 900 Gbps peak in independent speed tests.  I am aware of the "up to" language, however that is not an excuse when the connection "can never" reach the advertised speed even under optimal conditions of a direct coax line to the gateway from the demarc box and cat6a to a device with a qualified NIC.

Kind regards.