1 Message
Comcast network constantly dropping packets
Websites and games are constantly having random connectivity issues (randomly losing connection for a few seconds). Whenever I check, there seems to be packet loss at 2 particular hops inside the comcast network. And it appears to be there pretty much any time of day, any day of the week. And I have been checking it for months, and its always the same.
Here is a brief snapshot from today tracing to 8.8.8.8
grimlok4 (10.0.0.42) -> 8.8.8.8 (8.8.8.8) 2024-10-03T10:19:35-0700
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. (waiting for reply)
2. 96.120.60.225 0.0% 29 15.6 16.8 12.7 27.6 3.4
3. ae-318-1300-rur02.beaverton.or.bverton.comcast.net 0.0% 29 18.9 22.0 13.5 77.0 11.5
4. 96.216.60.245 0.0% 29 18.9 17.7 11.6 42.1 6.2
5. ae-69-ar01.troutdale.or.bverton.comcast.net 0.0% 28 28.3 23.7 14.1 54.1 9.6
6. be-36231-cs03.seattle.wa.ibone.comcast.net 10.7% 28 21.8 20.2 17.3 28.0 2.7
7. be-2311-pe11.seattle.wa.ibone.comcast.net 42.9% 28 18.6 20.2 15.2 41.2 6.2
8. 66.208.228.170 0.0% 28 21.8 29.2 17.0 48.8 11.3
9. 142.251.229.139 0.0% 28 16.1 21.5 16.1 66.0 9.2
10. 142.251.241.137 0.0% 28 20.0 19.9 16.8 26.6 2.5
11. dns.google 0.0% 28 26.0 20.0 13.8 29.9 3.9
And here is a brief snapshot tracing to xfinity.com
grimlok4 (10.0.0.42) -> xfinity.com (96.99.240.130) 2024-10-03T10:22:02-0700
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. _gateway 0.0% 26 49.6 19.7 2.7 142.8 37.9
2. 96.120.60.225 0.0% 26 34.6 36.7 13.8 178.0 39.8
3. ae-318-1299-rur01.beaverton.or.bverton.comcast.net 0.0% 26 20.5 31.2 13.5 144.4 30.6
4. po-100-xar01.beaverton.or.bverton.comcast.net 0.0% 26 80.9 28.4 11.9 110.9 25.3
5. 24.124.129.62 0.0% 26 45.6 21.7 11.9 77.0 14.5
6. ae-69-ar01.troutdale.or.bverton.comcast.net 7.7% 26 18.8 29.7 13.9 185.9 35.9
7. be-36241-cs04.seattle.wa.ibone.comcast.net 34.6% 26 57.9 26.9 17.5 63.5 13.4
8. be-1411-cr11.seattle.wa.ibone.comcast.net 0.0% 26 25.9 44.0 16.0 168.9 48.3
9. be-301-cr11.champa.co.ibone.comcast.net 0.0% 25 68.8 64.2 41.5 173.0 39.4
10. be-1311-cs03.champa.co.ibone.comcast.net 8.0% 25 77.2 60.8 40.7 139.4 28.5
11. be-1314-cr14.champa.co.ibone.comcast.net 8.0% 25 102.0 59.3 42.9 135.6 25.4
12. be-301-cr14.1601milehigh.co.ibone.comcast.net 0.0% 25 68.5 64.3 41.9 206.8 43.1
13. be-1314-cs03.1601milehigh.co.ibone.comcast.net 0.0% 25 78.3 61.0 41.8 202.8 39.6
14. be-1311-cr11.1601milehigh.co.ibone.comcast.net 0.0% 25 46.0 62.8 42.0 181.2 42.6
15. be-303-cr24.northlake.il.ibone.comcast.net 0.0% 25 73.4 98.2 63.7 303.8 63.9
16. be-1224-cs22.northlake.il.ibone.comcast.net 0.0% 25 139.7 103.2 66.3 369.6 75.3
17. be-1222-cr22.northlake.il.ibone.comcast.net 0.0% 25 106.0 97.7 65.3 336.0 65.0
18. be-301-cr25.350ecermak.il.ibone.comcast.net 0.0% 25 82.2 93.1 67.3 302.5 53.4
19. be-1225-cs22.350ecermak.il.ibone.comcast.net 0.0% 25 145.8 87.1 66.9 268.9 46.0
20. as32-0-ar01-d.ashburn.va.ndcasbn.comcast.net 0.0% 25 112.3 110.9 80.8 345.5 62.7
21. et-3-36-1-sas03-d.ashburn.va.ndcasbn.comcast.net 0.0% 25 85.7 105.8 80.3 312.0 53.6
22. et-0-0-47-1-ss09a-d.ashburn.va.ndcasbn.comcast.net 0.0% 25 142.3 111.0 81.5 278.4 49.2
XfinityEva
Official Employee
•
1.3K Messages
1 month ago
Thank you for taking the time to reach out and sharing these details. Please send us a direct message with your full name and service address to get started. We can circle back here on our findings of signals and/or any other issues we may see in the area and resolution.
[Edit: added steps for Direct Message]
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