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user_lyol2s
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Thursday, February 13th, 2025 11:23 PM

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Comcast internet - .1mbps upload speeds

From 20 years ago until 2/12/25 Comcasts internet has been amazing.  I have the 800 down/100 up plan. As of last night 2/12/25 my upload speeds are .1 mbps.  I thought it was a bad modem so I bought an Arris G34, still same issue. I have had the Comcast phone support group provision the router, same issue across every device in the house, 200 ish mbps downloads, .1mbps... again that is a decimal in front of the 1.  Hard to work from your home office when you cant even use email.

Any help would be appreciated.

Question

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Updated 

2 months ago

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XfinityRichard

Official Employee

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1.8K Messages

2 months ago

Hi there, @user_lyol2s ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the trouble you are experiencing with your Internet speed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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EG

Expert

 • 

109.7K Messages

2 months ago

@user_lyol2s @XfinityRichard 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_lyol2s

3 Messages

Team, I figured it out.  It was a bad coax cable.  I had never had a coax cable go bad so I did not even think to swap in a new one. Anyway problem solved, thank you for the follow up.

2 months ago

EG

Expert

 • 

109.7K Messages

@user_lyol2s​ 

Glad you got it squared away ! Thanks for sharing your solution with the community !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 months ago

0

XfinityEricB

Official Employee

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2.1K Messages

 

user_lyol2s Happy to hear you were able to find the issue, and get it resolved. Please let us know if you need us again in the future. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

EG

Expert

 • 

109.7K Messages

2 months ago

Solved topic is now being closed.

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