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Comcast has inaccurate data usage monitoring, and poor escalation processes
My data usage "increased" by a 300gb a month starting in October 2020. I have unplugged my modem for several days and my data usage still goes up. Comcast has data usage ceilings that are put in place to generate revenue, and they generate false data to achieve this, knowingly or unknowingly (both are just as bad).
I am told (in error) comcast has no way of monitoring my actual usage because I'm using my own Cable Modem without their "software". I am not going to RENT your terrible combo router/modem. I am also very alarmed I was transferred by a comcast employee to a car insurance scam phone line en lieu of CSA.
Once my case was PAINFULLY escalated to CSA they asked for my modems MAC address to "investigate".
Thank you Comcast. You have wonderfully lived up to your reputation again.
I am told (in error) comcast has no way of monitoring my actual usage because I'm using my own Cable Modem without their "software". I am not going to RENT your terrible combo router/modem. I am also very alarmed I was transferred by a comcast employee to a car insurance scam phone line en lieu of CSA.
Once my case was PAINFULLY escalated to CSA they asked for my modems MAC address to "investigate".
Thank you Comcast. You have wonderfully lived up to your reputation again.
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