Contributor
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475 Messages
Comcast disable 2.4GHZ WiFi on my Xfinity Gateway, why?
Nothing will connect to my xfinity gateway via 2.4GHZ 802.11 WiFi because it’s inactive and all the devices in my home are 2.4GHZ 802.11 WiFi except my iPhone 8 which connects to my xfinity gateway using 5GHZ 802.11 WiFi.
I can’t make it active because Comcast won’t let me edit the WiFi settings except through the Xfi app. Which has no settings for under “advanced settings“ or any where else.
If I open up the admin settings on xfinity gateway using 10.0.01 and goto connection > WiFi > Edit for 2.4GHZ everything is greyed out. I cannot change anything. Comcast has me locked out.
1. Why did Comcast deactivate 2.4Ghz WiFi on my xfinity gateway?
2. How can I reactive 2.4GHZ WiFi when Comcast has me locked out in the admin settings?
3. How can I reactive 2.4GHZ WiFi when Comcast has No settings for this in the xfi app?
Note: I cannot contact Comcast/xfinity via their customer service number because, as was already stated, they disabled the 2.4GHZ WiFi in my xfinity gateway. Which is needed for the captioning service on my clarity ensemble phone.
I can’t make it active because Comcast won’t let me edit the WiFi settings except through the Xfi app. Which has no settings for under “advanced settings“ or any where else.
If I open up the admin settings on xfinity gateway using 10.0.01 and goto connection > WiFi > Edit for 2.4GHZ everything is greyed out. I cannot change anything. Comcast has me locked out.
1. Why did Comcast deactivate 2.4Ghz WiFi on my xfinity gateway?
2. How can I reactive 2.4GHZ WiFi when Comcast has me locked out in the admin settings?
3. How can I reactive 2.4GHZ WiFi when Comcast has No settings for this in the xfi app?
Note: I cannot contact Comcast/xfinity via their customer service number because, as was already stated, they disabled the 2.4GHZ WiFi in my xfinity gateway. Which is needed for the captioning service on my clarity ensemble phone.
alienist
Contributor
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475 Messages
6 years ago
How do you reconcile that with the fact that everything was working just fine before Comcast started monkeying around with the WiFi in the xfinity gateway?
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lesmikesell
Contributor
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532 Messages
6 years ago
If Comcast "monkeys' with something, it affects millions of people - and yet you are the only one complaining about hardware with a problem. And it got worse when you monkeyed with it. You aren't the only person that would have noticed if all their 2.4 Ghz devices stopped working.
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alienist
Contributor
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475 Messages
6 years ago
That is Not true. Others have had and are having similar issues. Several examples:
https://forums.xfinity.com/t5/Your-Home-Network/Sling-TV-Streaming-Xfinity-Router/td-p/3287797
https://forums.xfinity.com/t5/Your-Home-Network/2-4ghz-Not-Available/m-p/3117537
https://forums.xfinity.com/t5/Xfinity-xFi/2-4GHz-WiFi-signal-keeps-disappearing/m-p/3175469
https://forums.xfinity.com/t5/Your-Home-Network/2-4GHz-Network-Not-Working/m-p/2751578
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alienist
Contributor
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475 Messages
6 years ago
This is extremely deceptive and misleading. I was effectuating a fix per the instructions you-all gave me. That’s Not the same as having “monkeyed with”.
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alienist
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475 Messages
6 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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Again, because no other suggestions are working for you, at this point you should just swap it out at your local service center or if you need a tech out to do it, let us know and it can be setup through an Official Employee.
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alienist
Contributor
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475 Messages
6 years ago
Sorry, but I have given up on comcast. They do not want to help. If they did then they would not of left me stuck or ignored me all this time.
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
“let us know and it can be setup through an Official Employee.”
Sorry, but I have given up on comcast. They do not want to help. If they did then they would not of left me stuck or ignored me all this time.
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Why did you even post if you don’t want Comcast’s help or accept any of the multiple resources for help available here?
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lesmikesell
Contributor
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532 Messages
6 years ago
And yet that's exactly your claim about what Comcast did. And the instructions some of the people here gave you was to swap the device out with one that works.
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darkangelic
Gold Problem Solver
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2K Messages
6 years ago
At this point this thread is no longer productive, so I"m closing it for the time being.
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