Contributor
•
475 Messages
Comcast disable 2.4GHZ WiFi on my Xfinity Gateway, why?
Nothing will connect to my xfinity gateway via 2.4GHZ 802.11 WiFi because it’s inactive and all the devices in my home are 2.4GHZ 802.11 WiFi except my iPhone 8 which connects to my xfinity gateway using 5GHZ 802.11 WiFi.
I can’t make it active because Comcast won’t let me edit the WiFi settings except through the Xfi app. Which has no settings for under “advanced settings“ or any where else.
If I open up the admin settings on xfinity gateway using 10.0.01 and goto connection > WiFi > Edit for 2.4GHZ everything is greyed out. I cannot change anything. Comcast has me locked out.
1. Why did Comcast deactivate 2.4Ghz WiFi on my xfinity gateway?
2. How can I reactive 2.4GHZ WiFi when Comcast has me locked out in the admin settings?
3. How can I reactive 2.4GHZ WiFi when Comcast has No settings for this in the xfi app?
Note: I cannot contact Comcast/xfinity via their customer service number because, as was already stated, they disabled the 2.4GHZ WiFi in my xfinity gateway. Which is needed for the captioning service on my clarity ensemble phone.
I can’t make it active because Comcast won’t let me edit the WiFi settings except through the Xfi app. Which has no settings for under “advanced settings“ or any where else.
If I open up the admin settings on xfinity gateway using 10.0.01 and goto connection > WiFi > Edit for 2.4GHZ everything is greyed out. I cannot change anything. Comcast has me locked out.
1. Why did Comcast deactivate 2.4Ghz WiFi on my xfinity gateway?
2. How can I reactive 2.4GHZ WiFi when Comcast has me locked out in the admin settings?
3. How can I reactive 2.4GHZ WiFi when Comcast has No settings for this in the xfi app?
Note: I cannot contact Comcast/xfinity via their customer service number because, as was already stated, they disabled the 2.4GHZ WiFi in my xfinity gateway. Which is needed for the captioning service on my clarity ensemble phone.
EG
Expert
•
111.5K Messages
6 years ago
@alienist Be advised that if you follow that link that @RobertWy posted, and put your gateway into bridge mode, you'll have no WiFi whatsoever.
0
alienist
Contributor
•
475 Messages
6 years ago
0
0
Paraniod
Gold Problem Solver
•
3.7K Messages
6 years ago
Log into the gateway at http://10.0.0.1
Go to Connection/WIFI and click on edit 2.4. You should be able to enable it there.
Don't forget to click on save at the bottom..
It does work on mine, just tried it.
If it is greyed out , try a reset/pull the power for a min.
0
0
alienist
Contributor
•
475 Messages
6 years ago
0
0
alienist
Contributor
•
475 Messages
6 years ago
0
0
alienist
Contributor
•
475 Messages
6 years ago
1 Attachment
3223D881-9AB7-48D4-9968-02BC5FB4250F.png
0
0
alienist
Contributor
•
475 Messages
6 years ago
1 Attachment
41E84035-8B9A-4E68-BFFB-7DDED39A8E17.png
0
0
Paraniod
Gold Problem Solver
•
3.7K Messages
6 years ago
OK. have you tried a factory reset? Press and hold the button say 30 secs.
This is what I see on the XB6-T gateway.
I noticed last week that there has been an update that takes away control of the wireless settings even in the admin tool. Even if you are not using Pods. (I'm not). The only option left in there is to enable/disable the network, not possible to edit anything else, greyed out as you say.
Control is limited in the xFi app to changing the SSID names/password and hiding the SSID name.
As far as I know.
(The pic not showing up, just shows the option to enable/disable the network).
0
0
alienist
Contributor
•
475 Messages
6 years ago
It was already stated the xfi app has no options for re-enabling or making active 2.4GHZ WiFi.
“Now that you filed a complaint, Official Employees can’t help you at all. The complaint has to go through all the proper channels.”
This being how Comcast treats their customers and people with disabilities only re-reinforces the decision to have filed a complaint.
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
6 years ago
___________
Now that you filed a complaint, Official Employees can’t help you at all. The complaint has to go through all the proper channels.
Personally, I would’ve swapped out the gateway or use the Xfi app before going the complaint route.
0
alienist
Contributor
•
475 Messages
6 years ago
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
6 years ago
0
lesmikesell
Contributor
•
532 Messages
6 years ago
Probably some sort of accidental glitch. Did you try that 'troubleshooting' button at the top left of your first screenshot? That should lead you through a process to test and restart your gateway that is much faster than contacting support. Even if your wifi is completely down you should be able to do that from a mobile connection.
0
0
alienist
Contributor
•
475 Messages
6 years ago
0
0
alienist
Contributor
•
475 Messages
6 years ago
“You just jumped the gun on filing the complaint without giving enough time for an Official Employee to help you. I’d still swap the modem out at your local service center and go from there”
This being how Comcast treats their customers and people with disabilities only re-reinforces the decision to have filed a complaint.
0
0