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user_acafk7
1st Topic

2 Messages

Monday, June 3rd, 2024 9:47 PM

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Comcast Data Delivery

I believe Comcast may be throttling my Internet. On my 500 Mbps plan I am only seeing 5-10 Mbps on both wireless and wired connections. Just a few days ago I got 300 Mbps on my laptop and cell, and 120 on my console. No hardware changes, just slow speeds for two days. I've restarted my modem and router and tightened all my cables, Comcast please explain why my service is so slow today, I am trying to work 

Question

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Updated 

1 year ago

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XfinityVictor

Official Employee

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1.4K Messages

1 year ago

 

user_acafk7 Hello, are you still having service issues?

 

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user_acafk7

2 Messages

@XfinityVictor​ yes, using your speed test at any given time at the same location I am getting sustained speeds (wired or wireless) anywhere from 5 MBPS and 100 MBPS with no consistency on time or duration of the slowdowns. 

1 year ago

0

XfinityBrianH

Official Employee

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1.4K Messages

 

user_acafk7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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1 year ago

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