S

Visitor

 • 

1 Message

Mon, Apr 12, 2021 2:20 AM

Comcast advanced security blocking my Onedrive from logging in or syncing.

Comcast advanced security blocking my Onedrive from logging in or syncing. 

Responses

EG

Expert

 • 

86.6K Messages

1 m ago

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


To disable the Advanced Security feature in xFi, select the Account icon from the top-left corner of the Overview tab on the xFi app and then select xFi Advanced Security. From here, select Disable under xFi Advanced Security and follow the on-screen prompts.


https://www.xfinity.com/support/articles/xfinity-xfi-faqs


 

(edited)

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Official Employee

 • 

182 Messages

1 m ago

Hello, @Sscamaro69. I hope you are having a good week so far. We were wondering if the steps that @EG provided helped with One Drive. Please let us know when you can so we can ensure things are working.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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