Visitor
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7 Messages
CODA56 - Only getting 5.8Mbps uplink
On the NOW200 plan. Supposed to be 200/20 speeds.
I'm blowing past the 200Mbps downlink but the uplink almost seems like there's something that is actively preventing anything higher than 5.8Mbps. I say that because the downlink speed varies quite a bit (time of day, etc) but the uplink speed ALWAYS max out at 5.8Mbps w/o fail. It creeps up and then bounces back and forth between 5.7 and 5.8Mbps.
This is a owner-bought brand new CODA56. The previous is an Xfinity supplied modem that consistently gave about 25Mbps uplink speeds in tests.
I have access to the CODA56 admin page, but from what I understand about the different things there, nothing stands out. Signal levels look really good. (about 43dBmV)
Ideas?
XfinityRichard
Official Employee
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2.3K Messages
2 months ago
Hi there, @user_nrqes5 I'm sorry to hear about your slow speeds that you have been experiencing. Since it's been a few days since you last posted, are you still experiencing issues with your speeds? If so, please don't hesitate to reach back out.-Richard
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user_nrqes5
Visitor
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7 Messages
2 months ago
Yes. No changes in speed so far
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user_nrqes5
Visitor
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7 Messages
2 months ago
Yes. No changes in speed so far
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user_5w15rf
Contributor
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32 Messages
1 month ago
@user_nrqes5 per this link https://www.xfinity.com/support/articles/now-internet-faqs you need to use the Xfinity pre paid modem, I recommend connecting the pre paid Xfinity modem and jump on the xfinity app and run a speed test , the app actually test the speeds coming into the Xfinity modem
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