7 Messages
CODA56 modem randomly dropping internet connection
I have a new Hitron CODA56 modem on Xfinity cable internet - which was working for the last 4 weeks or so but in the last week has started random disconnecting. It seems to happen particularly when I am on Facetime or Zoom. This happens even when I connect directly to the modem via Ethernet cable to my computer. The modem shows normal blue and green lights throughout the episode, which lasts about 10 minutes.
Is there someway to troubleshoot this?
XfinityAlyssaA
Official Employee
•
1.6K Messages
2 months ago
Good evening @user_lsy9xp, and thank you for reaching out to our dedicated Communities team tonight and hope you are having a wonderful weekend! I'm sorry to hear that in the last week your modem has started randomly disconnecting particularly on FaceTime and Zoom, I can imagine how frustrating that is! As someone who attends a lot of remote meetings, I understand the need to have a stable connection and assure you that you've reached the right team to help.
Do you experience drops on other devices besides your computer as well? Do you experience any issues with your speed in between disconnects?
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user_nh2md3
1 Message
21 days ago
Same issue same model here, began about 2weeks ago. I see many mentions online as well. Firmware or hardware issue with these modems?
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