Visitor
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3 Messages
Coda56 issues
I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. Someone please help.
XfinityMelinda
Official Employee
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137 Messages
9 hours ago
Greetings @user_jwx5qz, and thank you for posting on our Xfinity Forum! Sorry to hear your speeds got worse after upgrading, that’s definitely not the experience we want for you, especially after already working through this with multiple agents.
Since you’re using your own modem, we recommend double-checking that it’s fully supported for your speed tier and provisioned correctly. You can review the list of approved third-party modems and what speeds they’re compatible with here: https://www.xfinity.com/support/internet/customerowned
If everything looks good there and you’re still seeing slow speeds, let us know!
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