Coda56 Firmware Update

Hello, @jnc24! Thanks for reaching out to us over the community forum with your firmware update questions. You've come to a great place for support! Our Digital Care Team is awesome because we'll always provide you with the latest information available, helping in any way we can :)

In the case you've brought up, it is not possible for you to manually push a firmware update to your CODA56 modem. Here's a breakdown of how it works and what you can expect:

- Firmware is controlled by Xfinity: According to DOCSIS standards, we are responsible for distributing and updating the firmware on your cable modem. This is to ensure compatibility with our network and to maintain a consistent service.

- Automatic updates: Firmware updates are automatically pushed from our network to your modem when a new version is available, has been tested, and is approved for distribution. Our representatives do not have the ability to manually push a specific firmware update to your device.

- GUI Access: Access to the CODA56's GUI (Graphical User Interface) requires a specific firmware version (7.3.5.0.1b2 or higher). If your modem has not been updated to this version, you will not be able to access the GUI, even if you follow the correct steps.

- 2.5 Gbps Speeds: The CODA56 modem is designed to support speeds up to 2.5 Gbps and is on our approved modem list. However, to fully utilize these speeds, you must have an Xfinity plan that supports them and the correct firmware on your modem.

- What you can do: While you cannot force the update, you can try to power-cycle/restart your modem by unplugging it for a minute. This sometimes helps it pull a newer firmware version if one is queued up on our server.

In short, while the features you want are tied to a firmware update, you are reliant on us to push that update to your modem. There is no way for you, or a customer service representative, to initiate the update manually. I hope this helps!

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further should you have more questions :)