2 Messages
Coaxial Replacement
(Update provided below) In my area, I have been dealing with perpetual disconnects/sudden 5k+ ping surges causing me and my roommates to consistently be dropped from games and general services for a moment but everyday at least 12-18 times per day. My Leasing office states it's my responsibility to contact Comcast but the last time I had a tech come out, they couldn't access the source room where the wires converge in the apartment building I am that relate to my coaxial ports that need to be replaced (I've literally troubleshooted my internet and have tested 4 different coaxial cords and ethernet cables and even replaced my Ethernet Card, but everyone is suffering from it regardless of connected device). I am stuck in a situation that I really REALLY would love assistance in how I could possibly get this resolved.
Any advice would be greatly appreciated!
UPDATE: A technician found that the cable room for the building which my coaxial ports converged to, had a splitter attached for just my unit. It was super old and was found to be causing the problems, it was removed and we had a direct connection afterwards. For anyone concerned about splitters, well, there you go.
XfinityEva
Official Employee
•
1.3K Messages
2 months ago
Thank you so much for taking the time to reach out and work this our for your home and community. We can certainly take a look at what has been worked on and go from there. May I please have you send us a direct message with your full name and service address to get started?
To send a direct message:
2