@user_xw2z8v I am sorry to hear about your outlets not working. We may need to get a technician out to the home. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
On new service installations or new move in's, what happens sometimes is that when a previous tenant moves out, Comcast sends a tech out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the pole or pedestal. You'll likely need to book a tech visit to come out and reconnect the premises to the feed. If that is the case, it is on their end and there shouldn't be a charge.
XfinityDena
Official Employee
•
3.1K Messages
17 days ago
@user_xw2z8v I am sorry to hear about your outlets not working. We may need to get a technician out to the home. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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EG
Expert
•
109.5K Messages
17 days ago
Is this a new service install / new move in ? If not, did they work before and now they don't ?
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EG
Expert
•
109.5K Messages
17 days ago
On new service installations or new move in's, what happens sometimes is that when a previous tenant moves out, Comcast sends a tech out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the pole or pedestal. You'll likely need to book a tech visit to come out and reconnect the premises to the feed. If that is the case, it is on their end and there shouldn't be a charge.
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