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user_i3alfq
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Sunday, March 3rd, 2024 11:12 PM

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Coaxial cable outside house melting hot

The coaxial cable connection between the Xfinity side from the street and the coaxial cable coming from my house is melting hot on the Xfinity side. The metal connection is burning hot to the skin. The Xfinity side coaxial is warm to the touch for about two feet and it’s melting closer to the connection

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11 months ago

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user_i3alfq

3 Messages

1 year ago

Xfinity says the next tech appointment is in two days but this seems like a fire hazard emergency. What can I do to mitigate a fire risk? 

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EG

Expert

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110K Messages

1 year ago

I would try and see if I could get a local electrician out even faster. Many times this turns out to be a problem with the house's electrical system neutral leg anyway. I would separate the both ends of the coax from that grounding block (use thick gloves). You'll lose service of course but there are worse things !

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user_i3alfq

3 Messages

Thanks. I disconnected both ends and now both the street side and house side are cold. I’ll have to see what an electrician thinks is going on. 

Appreciate the help. 

1 year ago

EG

Expert

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110K Messages

1 year ago

Please post back here with the outcome, thanks.

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user_hzt6c2

2 Messages

@user_i3alfq Any updates from your situation? I got similar issue, the Xfinity side connection was burning hot and melting the cable and connector outside of my house.

The internet was down on May 9, and I initially thought it was due to a dead modem. However, after installing a new modem on May 11, the internet connection continued to be unstable. Upon further investigation, I discovered the aforementioned issue.

(edited)

1 year ago

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XfinityEva

Official Employee

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1.6K Messages

 

Great advice @EG , we appreciate your quick response and suggestions!
 
@user_i3alfq How did everything turn out? 
 
Were you able to have a technician scheduled? Are you still experiencing this concern?
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

EG

Expert

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110K Messages

1 year ago

Please re-visit the advice given. Get a tech, or even better, a local low-voltage electrician out to investigate. It is a potential fire and / or an electrocution hazard. Good luck !! Please post back with the outcome.

(edited)

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user_hzt6c2

2 Messages

@EG & @XfinityEva, it's an open neutral at the outside, the wire between the meter and the power line, PGE did a great job to check it and replace the wire.

11 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

 

user_hzt6c2 Thank you so much for the update, and we are glad to hear they were able to get that taken care of! 

 

[Edited for spelling]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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EG

Expert

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110K Messages

11 months ago

@user_hzt6c2 

Not surprised. It's typical. Glad you got it squared away ! Thanks for the update ! I wonder how the original poster @user_i3alfq made out ?

(edited)

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EG

Expert

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110K Messages

11 months ago

Thread closed.

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