I installed a new SB8200 modem a few weeks ago. From the first day it showed two channels with issues. One says locked to OTHER modulation. The other says NOT LOCKED with a frequency of 0 hz. Speed tests are fine and everything works fine.
I called Xfinity support and the lady told me the problem was with my 5ghz Wireless signal...I think she may be wrong (no...she is very wrong), so I politely left the call. Next stop was Arris and they said the modem was fine, it was the provisioning that was wrong. So I called Xfinity again and told them that, and the answer was they cannot reprovision since I owned the equipment.
Today I saw this error message ...
|02/07/2020 15:10||74010100||6||"CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:5c:01;CMTS-MAC=00:01:5c:79:16:55;CM-QOS=1.1;CM-VER=3.1;"|
"CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:5c:01;CMTS-MAC=00:01:5c:79:16:55;CM-QOS=1.1;CM-VER=3.1;"
The Cable Labs tech doc says this is exactly the problem being reported to Xfinity that I see. There is nothing wrong with the modem, I can't reprovision it (according to Xfinity) because I own the equipment, and we have the message. Sounds like a case of you cant pay the rent-you must pay the rent. Can anyone help me resolve this