My xfinity default route stops for a few seconds one to three times per day.
Because of this I've switched my VoIP phones over to my AT&T gateway.
What can I do to get help from xfinity?
2020/09/17_12:25:45 98.234.X.X default DOWN
2020/09/17_12:27:37 98.234.X.X default UP
2020/09/17_12:48:32 98.234.X.X default DOWN
2020/09/17_12:51:24 98.234.X.X default UP
2020/09/17_12:56:27 98.234.X.X default DOWN
2020/09/17_13:00:15 98.234.X.X default UP
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| System: | ARRIS DOCSIS 3.0 Touchstone WideBand Cable Modem
HW_REV: 1
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.61
SW_REV: 9.1.103M2AS.CT
MODEL: CM820A Downstream | | DCID | Freq | Power | SNR | Modulation | Octets | Correcteds | Uncorrectables | | Downstream 1 | 40 | 645.00 MHz | 3.96 dBmV | 35.25 dB | 256QAM | 787933622 | 7612416 | 23113 | | Downstream 2 | 41 | 651.00 MHz | 3.83 dBmV | 35.25 dB | 256QAM | 482576984 | 7707569 | 26228 | | Downstream 3 | 42 | 681.00 MHz | 3.75 dBmV | 35.42 dB | 256QAM | 482840678 | 5224202 | 26795 | | Downstream 4 | 43 | 687.00 MHz | 3.86 dBmV | 35.25 dB | 256QAM | 481265945 | 4464620 | 28387 | | Downstream 5 | 44 | 693.00 MHz | 3.93 dBmV | 35.60 dB | 256QAM | 427179005 | 4124960 | 34795 | | Downstream 6 | 45 | 699.00 MHz | 3.92 dBmV | 35.60 dB | 256QAM | 454834574 | 3933105 | 31908 | | Downstream 7 | 46 | 705.00 MHz | 3.88 dBmV | 35.42 dB | 256QAM | 454571484 | 3864918 | 21568 | Downstream 8 Upstream | | UCID | Freq | Power | Channel Type | Symbol Rate | Modulation | | Upstream 1 | 8 | 30.30 MHz | 45.75 dBmV | DOCSIS2.0 (ATDMA) | 5120 kSym/s | 64QAM | | Upstream 2 | 9 | 36.70 MHz | 45.50 dBmV | DOCSIS2.0 (ATDMA) | 5120 kSym/s | 64QAM | | Upstream 3 | 10 | 41.20 MHz | 42.00 dBmV | DOCSIS2.0 (ATDMA) | 1280 kSym/s | 64QAM | | Upstream 4 | 7 | 23.70 MHz | 47.00 dBmV | DOCSIS2.0 (ATDMA) | 5120 kSym/s | 64QAM |
| 47 | 717.00 MHz | 3.70 dBmV | 35.25 dB | 256QAM | 455484287 | 3522625 | 29884 |
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Responses
eatabuganddie
New Poster
•
2 Messages
8 m ago
This all happened again last night and here is the event log:
No Ranging Response received - T3 time-out;CM-MAC=00:1d:d4:bd:bd:13;CMTS-MAC=00:01:5c:62:fc:63;CM-QOS=1.1;CM-VER=3.0;
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