Contributor
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24 Messages
CM600 and Extreme Pro
I've been reading the CM600 threads about folks not getting the 800 speeds. I'm in the same situation. Seems my D/L speeds didn't increase by much after the bump to 800Mbps. Consistantly getting 760-800 down. Shouldn't I be seeing closer to 940 down with over provisioning? I'm using cat6 cables. Mac I test from is on a 10ft cable. Should I bother even reaching out to support or upgrade my modem to a 3.1? Is there a way to tell on my end if my cm600 has been provisioned correctly?
There's a sale going on for a CM1100. Maybe I'll just go that route.
Responses
ComcastRob
Official Employee
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248 Messages
18 d ago
@DonT
Hi there! I'd be glad to ensure that this gets looked into further and answer any questions you may have. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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