Visitor
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2 Messages
CM3000 OFDMA Not Locked Need Provision Please
Need Tier 2 provisioning engineer for Next Gen Speed / OFDMA profile on Netgear CM3000.
Upstream OFDMA Channels 1-2: NOT LOCKED.
Event Log: T3/T4 timeouts, sync failures.
Please escalate ASAP and Thank You!
user_9hv5y7
Visitor
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2 Messages
3 days ago
@Xfinity Support Information can be sent in Dm with screenshots.
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XfinityDilary
Official Employee
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2.9K Messages
1 day ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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115.2K Messages
13 hours ago
@user_9hv5y7 @XfinityDilary
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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