Visitor
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2 Messages
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available.
I have 32 QAM256 channels locked, 2 OFDM channels and 1 OFDMA channel locked. locked. Low level support and AI agent say "all works as expected".
Looks similar to the problem described at: CM3000 not receiving full speed after upgrading to 2gb tier | Xfinity Community Forum
Looking for guidance.
algol
Visitor
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2 Messages
3 days ago
Direct message with full name listed on the account and the service address sent to "Xfinity Support" as instructed at the post mentioned above.
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XfinityThomasA
Official Employee
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3.4K Messages
13 hours ago
Hello, algol! Thank you for your feedback and reaching out to us here for help. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here. Let's continue working towards a resolution in direct message.
- XfinityThomasA
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