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user_8b6538
20th Anniversary celebration
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2 Messages

Monday, June 26th, 2023 6:50 PM

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CM2050V

Modem: Netgear Nighthawk CM2050V

Router: Asus RT-AX82U

No data transfer despite having internet connection. Sometimes data transfer happens again w/o rebooting either modem and/or router.
Had working internet for 12 month, no problem. 
On site technicians are unable to figure this out because we have connection but no data transfer. Any help would be amazing!

Question

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Updated 

2 years ago

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user_8b6538

Visitor

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2 Messages

2 years ago

Thank you, Jessie, for your comment. Xfinity still supports the modem I am using (I just checked the approved modem list). So this is not the issue. I just obtained a brand new modem, the same model and router, same model, and it's not working either. I was able to activate and connect the modem via Xfinity just fine, and tech support can access the modem remotely as well.

Also, all the connections coming to the house, within the home, are working just fine. 

Netgear tech support suggests that the firmware or any other security setting built-in with Netgear modems may not be current on Xfiniti's site. Therefore disconnect is happening but not automatically restored. However, if this is the case, why is data transfer enabled again w/o restarting the modem or router?

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XfinityChelseaB

Official Employee

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1.7K Messages

Hello @user_8b6538, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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2 years ago

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