Here are my modem stats. I also keep getting a TLV-11 error in the logs. I feel like they didn't push the right configuration file to my modem. I can only get 24mbps upload when I am supposed to be getting 100. The Xfinity chat has been no help at all
| Status: Good |
Action:
Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubleshooting help.
If you can access the internet but has other internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info. |
| CM Status: |
| Downstream Status: |
| Upstream Status: |
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Refresh Save Cable Diagnostic Info |
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| Advanced Information |
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| Frequency Start Value |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. |
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| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
471000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enabled |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv6 only |
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| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
4 |
471000000 Hz |
5.4 dBmV |
44.7 dB |
0 |
0 |
| 2 |
Locked |
QAM256 |
1 |
453000000 Hz |
5.1 dBmV |
44.7 dB |
0 |
0 |
| 3 |
Locked |
QAM256 |
2 |
459000000 Hz |
5.2 dBmV |
44.7 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
3 |
465000000 Hz |
5.3 dBmV |
44.7 dB |
0 |
0 |
| 5 |
Locked |
QAM256 |
5 |
477000000 Hz |
5.6 dBmV |
44.8 dB |
0 |
0 |
| 6 |
Locked |
QAM256 |
6 |
483000000 Hz |
5.6 dBmV |
44.8 dB |
0 |
0 |
| 7 |
Locked |
QAM256 |
7 |
489000000 Hz |
5.6 dBmV |
44.8 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
8 |
495000000 Hz |
5.5 dBmV |
44.8 dB |
0 |
0 |
| 9 |
Locked |
QAM256 |
9 |
501000000 Hz |
5.6 dBmV |
44.8 dB |
0 |
0 |
| 10 |
Locked |
QAM256 |
10 |
507000000 Hz |
5.6 dBmV |
44.8 dB |
0 |
0 |
| 11 |
Locked |
QAM256 |
11 |
513000000 Hz |
5.5 dBmV |
44.8 dB |
0 |
0 |
| 12 |
Locked |
QAM256 |
12 |
519000000 Hz |
5.4 dBmV |
44.8 dB |
0 |
0 |
| 13 |
Locked |
QAM256 |
13 |
525000000 Hz |
5.5 dBmV |
44.7 dB |
0 |
0 |
| 14 |
Locked |
QAM256 |
14 |
531000000 Hz |
5.5 dBmV |
44.7 dB |
0 |
0 |
| 15 |
Locked |
QAM256 |
15 |
537000000 Hz |
5.4 dBmV |
44.6 dB |
0 |
0 |
| 16 |
Locked |
QAM256 |
16 |
543000000 Hz |
5.3 dBmV |
44.5 dB |
0 |
0 |
| 17 |
Locked |
QAM256 |
17 |
549000000 Hz |
5.3 dBmV |
44.5 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
18 |
555000000 Hz |
5.3 dBmV |
44.5 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
19 |
561000000 Hz |
5.5 dBmV |
44.5 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
20 |
567000000 Hz |
5.6 dBmV |
44.5 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
21 |
573000000 Hz |
5.6 dBmV |
44.5 dB |
0 |
0 |
| 22 |
Locked |
QAM256 |
22 |
579000000 Hz |
5.9 dBmV |
44.6 dB |
0 |
0 |
| 23 |
Locked |
QAM256 |
23 |
585000000 Hz |
6.0 dBmV |
44.6 dB |
0 |
0 |
| 24 |
Locked |
QAM256 |
24 |
591000000 Hz |
6.1 dBmV |
44.7 dB |
0 |
0 |
| 25 |
Locked |
QAM256 |
25 |
597000000 Hz |
6.1 dBmV |
44.6 dB |
0 |
0 |
| 26 |
Locked |
QAM256 |
26 |
603000000 Hz |
6.2 dBmV |
44.6 dB |
0 |
0 |
| 27 |
Locked |
QAM256 |
27 |
609000000 Hz |
6.3 dBmV |
44.6 dB |
0 |
0 |
| 28 |
Locked |
QAM256 |
28 |
615000000 Hz |
6.3 dBmV |
44.6 dB |
0 |
0 |
| 29 |
Locked |
QAM256 |
29 |
621000000 Hz |
6.4 dBmV |
44.6 dB |
0 |
0 |
| 30 |
Locked |
QAM256 |
30 |
627000000 Hz |
6.2 dBmV |
44.6 dB |
0 |
0 |
| 31 |
Locked |
QAM256 |
31 |
633000000 Hz |
6.4 dBmV |
44.6 dB |
0 |
0 |
| 32 |
Locked |
QAM256 |
32 |
639000000 Hz |
6.5 dBmV |
44.5 dB |
0 |
0 |
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| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
20 |
5120 Ksym/sec |
35600000 Hz |
43.0 dBmV |
| 2 |
Locked |
ATDMA |
18 |
5120 Ksym/sec |
22800000 Hz |
41.5 dBmV |
| 3 |
Locked |
ATDMA |
19 |
5120 Ksym/sec |
29200000 Hz |
42.3 dBmV |
| 4 |
Locked |
ATDMA |
17 |
5120 Ksym/sec |
16400000 Hz |
40.8 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
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| Downstream OFDM Channels |
| Channel |
Lock Status |
Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier
Number Range |
Unerrored
Codewords |
Correctable
Codewords |
Uncorrectable
Codewords |
| 1 |
Locked |
0 ,1 ,2 ,3 |
193 |
957000000 Hz |
9.08 dBmV |
44.1 dB |
148 ~ 3947 |
48124433 |
1804249 |
0 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
0 dB |
0 ~ 4095 |
0 |
0 |
0 |
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| Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Locked |
12 ,13 |
43 |
36200000 Hz |
39.5 dBmV |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
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