Visitor
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2 Messages
CM2000 not connecting to xfinity
I am upgrading to a CM2000 Netgear Modem. It will not connect to app. Chat support says it is a wiring issue and is sending a technician out tomorrow. The old modem works on the same coaxial line. I know in past years that I would call a support number, give them the MAC number and they would activate it over the phone. Is there anything I can do to speed up this process and NOT have a tech come out?
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Oops. That last one got marked private from the bot -- try this again.
The Netgear won't work with the app, that's for comcast stuff. There is a captive portal, so hook up to coax to the netgear (when it's powered off). Plug a PC/Laptop into it. Reboot PC and Netgear. Wait about 5 minutes. Try to navigate anywhere with a browser or try the admin IP address 192.168.1.1
It should redirect you to an activation page. You'll need the HF MAC/serial info on the sticker on the bottom of the Netgear. I had one cooked by lightning, and that page didn't work for me, I had to call. There used to be an activation number (spelled out to avoid bot) one . eight five five. six five two. three four four six. Maybe that isn't there anymore.
If not, one 800 comcast is the front door. Tell them you need to activate a device. Hopefully, you'll get transferred to the right place.
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EG
Expert
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110K Messages
2 years ago
@user_028e0d
Is the Internet / Online indicator light on the front panel lit solidly ?
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