Hello - I have had numerous techs out here and they cant seem to figure out what the issue is. I have the top tier plan (1200MBps) and I am only getting 600-700Mbps hard wired (CAT7) to my PC - and wireless is hovering around 400. I have a Netgear Nighthawk Router R9000 running V1.0.5.42 firmware (latest), and a Netgear CM1200 Cable modem with V3.12.03 firmware. They did put a 3 DB attentuator on the back of my modem, here is my snapshot from my modem: Can someone please look into this for me, before I have another tech come out and waste anyone's time. Thanks.
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
549000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enabled |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
honorMdd(4) |
|
|
|
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
20 |
549000000 Hz |
8.1 dBmV |
42.9 dB |
11 |
0 |
| 2 |
Locked |
QAM256 |
13 |
507000000 Hz |
8.9 dBmV |
43.2 dB |
2 |
0 |
| 3 |
Locked |
QAM256 |
14 |
513000000 Hz |
8.8 dBmV |
43.3 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
15 |
519000000 Hz |
8.7 dBmV |
43.1 dB |
4 |
0 |
| 5 |
Locked |
QAM256 |
16 |
525000000 Hz |
8.5 dBmV |
43.1 dB |
2 |
0 |
| 6 |
Locked |
QAM256 |
17 |
531000000 Hz |
8.3 dBmV |
43.1 dB |
5 |
0 |
| 7 |
Locked |
QAM256 |
18 |
537000000 Hz |
8.3 dBmV |
43 dB |
11 |
0 |
| 8 |
Locked |
QAM256 |
19 |
543000000 Hz |
8.1 dBmV |
42.9 dB |
6 |
0 |
| 9 |
Locked |
QAM256 |
21 |
555000000 Hz |
7.9 dBmV |
42.9 dB |
6 |
0 |
| 10 |
Locked |
QAM256 |
22 |
561000000 Hz |
8.3 dBmV |
43 dB |
6 |
0 |
| 11 |
Locked |
QAM256 |
23 |
567000000 Hz |
8.3 dBmV |
43 dB |
7 |
0 |
| 12 |
Locked |
QAM256 |
24 |
573000000 Hz |
8.4 dBmV |
43 dB |
9 |
0 |
| 13 |
Locked |
QAM256 |
25 |
579000000 Hz |
8.5 dBmV |
43.1 dB |
12 |
0 |
| 14 |
Locked |
QAM256 |
26 |
585000000 Hz |
8.3 dBmV |
43 dB |
19 |
0 |
| 15 |
Locked |
QAM256 |
27 |
591000000 Hz |
8.4 dBmV |
43 dB |
12 |
0 |
| 16 |
Locked |
QAM256 |
28 |
597000000 Hz |
8.5 dBmV |
43 dB |
15 |
0 |
| 17 |
Locked |
QAM256 |
29 |
603000000 Hz |
8.4 dBmV |
42.9 dB |
20 |
0 |
| 18 |
Locked |
QAM256 |
30 |
609000000 Hz |
8.2 dBmV |
42.8 dB |
25 |
0 |
| 19 |
Locked |
QAM256 |
31 |
615000000 Hz |
7.8 dBmV |
42.6 dB |
26 |
0 |
| 20 |
Locked |
QAM256 |
32 |
621000000 Hz |
8 dBmV |
42.6 dB |
19 |
0 |
| 21 |
Locked |
QAM256 |
33 |
627000000 Hz |
8.3 dBmV |
42.7 dB |
24 |
0 |
| 22 |
Locked |
QAM256 |
34 |
633000000 Hz |
8.4 dBmV |
42.7 dB |
24 |
0 |
| 23 |
Locked |
QAM256 |
35 |
639000000 Hz |
8.5 dBmV |
42.6 dB |
20 |
0 |
| 24 |
Locked |
QAM256 |
36 |
645000000 Hz |
8.8 dBmV |
42.7 dB |
26 |
0 |
| 25 |
Locked |
QAM256 |
37 |
651000000 Hz |
9.3 dBmV |
42.9 dB |
22 |
0 |
| 26 |
Locked |
QAM256 |
38 |
657000000 Hz |
9.2 dBmV |
42.9 dB |
24 |
0 |
| 27 |
Locked |
QAM256 |
39 |
663000000 Hz |
9.1 dBmV |
42.8 dB |
17 |
0 |
| 28 |
Locked |
QAM256 |
40 |
669000000 Hz |
8.8 dBmV |
42.8 dB |
24 |
0 |
| 29 |
Locked |
QAM256 |
41 |
675000000 Hz |
8.7 dBmV |
42 dB |
37 |
0 |
| 30 |
Locked |
QAM256 |
42 |
681000000 Hz |
8.6 dBmV |
42.7 dB |
36 |
0 |
| 31 |
Locked |
QAM256 |
43 |
687000000 Hz |
8.1 dBmV |
42.6 dB |
32 |
0 |
| 32 |
Locked |
QAM256 |
44 |
693000000 Hz |
7.9 dBmV |
42.3 dB |
30 |
0 |
|
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
17 |
5120 Ksym/sec |
16400000 Hz |
42.5 dBmV |
| 2 |
Locked |
ATDMA |
18 |
5120 Ksym/sec |
22800000 Hz |
41.5 dBmV |
| 3 |
Locked |
ATDMA |
19 |
5120 Ksym/sec |
29200000 Hz |
41.3 dBmV |
| 4 |
Locked |
ATDMA |
20 |
5120 Ksym/sec |
35600000 Hz |
41.3 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
|
|
|
| Downstream OFDM Channels |
| Channel |
Lock
Status |
Modulation /
Profile ID |
Channel
ID |
Frequency |
Power |
SNR /
MER |
Active Subcarrier
Number Range |
Unerrored
Codewords |
Correctable
Codewords |
Uncorrectable
Codewords |
| 1 |
Locked |
0 ,1 ,2 ,3 |
193 |
702000000 Hz |
8.5 dBmV |
42.4 dB |
1108 ~ 2987 |
897103485 |
18372852 |
0 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
|
| Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
|
|
|
| Extended Upstream Transmit Power |
| Enable Extended Upstream Transmit Power (this is checked for 'Enabled') |
Current System Time:Wed Oct 11 17:08:43 2023
System Up Time:20:09:36
EDIT: Adding QOS info: Dynamic QOS is off (unchecked), Let Speedtest detect my bandwith (enabled), and Auto Update performance optimization db is checked.
Thanks for reading
J
No Responses!