U

Visitor

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6 Messages

Thu, Aug 4, 2022 10:25 PM

Cm1100

Problems with my internet, not really tech savvy. Can anyone help?

Accepted Solution

Visitor

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6 Messages

1 m ago

Found out I had internet on the laptop. Found out that the router needed an app to set it all up. It’s working normally now

Visitor

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6 Messages

2 m ago

Here’s another  I’ve tried connecting with laptop
EG

Expert

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95.7K Messages

2 m ago

All of the signal values were good / within specs at that snapshot in time. Are there any modem RF error log entries being shown ? If so, please post them as well in their entirety (copy and paste them, don't post a screenshot) but redact the CM MAC and the CMTS MAC addresses for your privacy. They are considered to be personal information. The posting of personally identifying information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically.

You stated that there are "problems. That could mean many things. Please describe them exactly in detail.

Visitor

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6 Messages

@EG​ thanks for responding! Can’t connect to the internet, I was initially able to connect for about 12 hours then it wouldn’t connect. I will say I got this router off someone else, and was able to activate it. Far as I know it’s properly activated. 

attached are the logs

Time Not Established
Time Not Established
Priority
Notice (0)
Notice (6)
Critical (3)
Time Not Established
Critical (3)
Time Not Established
Critical (3)
Time Not Established
Critical (3)
Description
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New
Profile: 1 2 3.;
Honoring MDD; IP provisioning mode = IPv6
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK
symbol timing;
No Ranging Response received - T3 time-out;
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK
symbol timing;
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK
symbol timing;
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