@EG it’s showing up on my devices. The CM1000 listed are CM1000v2 and CM1000-1NAS (or something to that serial). I see no difference between my CM1000 and their second CM1000 so I’m a bit confused. I’ll see if I can upload a screenshot…
After exhausting troubleshooting options I ended up here. Only recently (cm1000 v1 also) as in the last week, did I start getting connection drops and just huuge lag spikes that make every game unplayable. Any help on this? It's not fully "incompatable" because it still mostly works and this model cost me $200 less than a year ago. I got it so I would NOT have to rent a modem.
Please create a new topic of your own here on this board detailing your issue. Please do not hijack someone else's help thread in progress. Multiple posters piling on to and being helped in a single thread becomes too complicated. confusing, and convoluted. And it's unfair to the original poster. Thank you.
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Hi there, @user_948d04, we appreciate you reaching out and creating this post on our Xfinity Forums. Please rest assured, you have reached the right team! Where did you receive the notice that the modem is not supported? Do you currently have that modem connected and are you experiencing any service issues?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
EG
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118.3K Messages
5 years ago
Where did you get that notice ? It shows that it is still supported here at their approved modems site;
https://www.xfinity.com/support/devices#details
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user_10e9b8
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1 Message
5 years ago
After exhausting troubleshooting options I ended up here. Only recently (cm1000 v1 also) as in the last week, did I start getting connection drops and just huuge lag spikes that make every game unplayable. Any help on this? It's not fully "incompatable" because it still mostly works and this model cost me $200 less than a year ago. I got it so I would NOT have to rent a modem.
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