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miltonisonline
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Thursday, December 19th, 2024

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CM1000 and 200Mbps Uploads

I recently changed plans as the agent on the phone told me I could get 500Mbps down and 200Mbps up. I setup my Netgear CM1000 and we tried everything on the phone. At one point I got fast.com to say I had over 1Gbps down, but no matter what, 24Mbps upload. Once and a while it will pop to 40Mbps for a second, but then drop right back to 24. My OFDMA upstream channels are not locked, downstream has one locked. 

So after reading everything I can find it seems that the CM1000, while fully capable of delivering 200Mbps upload can not on Xfinity. The cheapest upgrade option is the CODA56. Should I go get one of those, or is there any hope my Netgear will get support?

Thanks!

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8 months ago

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Accepted Solution

XfinityRichard

Official Employee

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2.3K Messages

8 months ago

Hi there, @miltonisonline Thank you for taking the time to reach out us regarding your modem concerns. I'm very sorry for the inconvenience this is causing you. For the Next Generation Speeds, the Netgear CM1000 at this time is not compatible with the upgraded speeds. The Coda56 is compatible with wired download speeds of up to 2.33 Gbps and wired upload speeds of up to 455 Mbps.-Richard

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miltonisonline

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@XfinityRichard​ Awesome. I have obtained a Coda56 and registered it to my account, but I am STILL capped at 23Mbps upstream! My bill clearly states 100Mbps, the rep on the phone told me 200Mbps with this tier. How do I get this properly provisioned?

8 months ago

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XfinityRaf

Official Employee

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1.2K Messages

Congrats on the new modem! If you could please send our team a direct message with your full name and full address, we can check to make sure the modem is configured properly. 

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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EG

Expert

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112.9K Messages

9 months ago

The concern is not "Home Security Devices And Equipment" help related...................... Topic moved here to the proper help section for assistance. 

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