Visitor
•
1 Message
CM MAC address already exists.
Was there a resolution to this?
I bought a modem a while ago, trying to use it for the first time now. Xfinity saying MAC already in use. Being used for the first time now.
Any way to get a MAC address released or reassigned to the appropriate device in xfinity's system?
Thanks.
XfinityAlyssaA
Official Employee
•
2.7K Messages
5 years ago
I'm sorry to hear that you are also experiencing this issue @asdfqwertyasdf and thank you so much for reaching out to our Digital Care Team on our community forums. May I ask where you purchased the modem? Additionally, what is the make and model of the modem?
0
0
CCHeather
Problem Solver
•
1.1K Messages
5 years ago
@asdfqwertyasdf
Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
0
0