Contributor
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82 Messages
Close proximity Xfinitywifi Hot Spots
First off let me be clear I have NO issues of my phone connecting to xfinitywifi or XFINITY hotspots as I walk the neighborhood and most business that have it.
The problem I have is when I am in my mother's retirement community building. Signals are strong in many places in the building. Residence have to provide their own services. Xfinity and ATT Uverse are the only local options. Some of the building is pretty dead hotspot wise too.
My mother has no personal service, so have to rely on others with Xfinity who's equipment broadcasts xfinitywifi or the secure XFINITY.
Several places like my Mother's apartment have decent signals, but always say failed to get a IP. I can't figure out why unless there are too many xfinitywifi hotspots and they get confuse. Any idea how to correct the issue?
XfinityOrlandoM
Official Employee
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1.1K Messages
2 years ago
@Snuffles2004 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3NGfgyF where an Xfinity Mobile expert is available 24/7?
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
Living in a building like that the location of your mother's apartment may be too close to equipment that can interfere with signal due to RF interference.
The available Wi-Fi you show are all nearby apartments with passworded Wi-Fi. They are not usable hotspots.
Unless she knows one of the people maybe they would let her connect sometimes.
Her best option is for you to find one or more common areas where she can connect to a hotspot.
That's a problem for many senior facilities... The same could be said for many apartment buildings.
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