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user_etxghf
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Tuesday, November 18th, 2025 8:54 PM

Chronic internet outages making me reconsider Xfinity service

My internet will drop randomly throughout the day or will slow to a crawl. It's been doing this for a few weeks and started around the time there was an outage and work being done in my area. I've tried customer support, but I've found it really hard to get in touch with a human being.

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22 hours ago

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XfinityMatthew

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1.1K Messages

23 hours ago

Hello @user_etxghf Thanks for making a post. Sorry to hear the connection has been spotty as of late. We would be happy to help you figure out what is causing the issues. Can you tell us has how often is the connection dropping? You mentioned it is random times of day, roughly how long does it go down for?

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user_etxghf

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Hi. Thanks for the response. 

It's going out for a second or two up to a few minutes. It will do this multiple times a day with some days having about 20-30 interruptions a day. I did see on the outage map that Xfinity has some work in my area, so it might just be that, but it's been going on for weeks.

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22 hours ago

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XfinityMatthew

Official Employee

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1.1K Messages

@user_etxghf We definitely would want to double-check everything on our end and confirm if it is related to the work in the local area or not. We can certainly run some tests to check it all. Please send us a direct message with your full name and the service address and we will take a peek at everything. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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22 hours ago

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EG

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114.6K Messages

22 hours ago

@user_etxghf @XfinityMatthew 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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