Chronic internet outages making me reconsider Xfinity service

Hi. Thanks for the response. 

It's going out for a second or two up to a few minutes. It will do this multiple times a day with some days having about 20-30 interruptions a day. I did see on the outage map that Xfinity has some work in my area, so it might just be that, but it's been going on for weeks.

@user_etxghf We definitely would want to double-check everything on our end and confirm if it is related to the work in the local area or not. We can certainly run some tests to check it all. Please send us a direct message with your full name and the service address and we will take a peek at everything. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I too am just about sick of all the outages this summer and now into winter. It seems like there is an outage every single week. What is Xfinity doing to prevent all the outages. You act like it is no big deal. People have security cameras that rely on constant internet service. People also work from home. My neighbor works from home and all these outages are messing with his livelihood. All Xfinity will do is offer a measly $6 credit. They are not looking at the global impact of all these outages.

@user_dawtjt​ If you look around i had the same problems for over a year. I even filed a complaint with the FCC and as Confucius says "Man who pee's into wind, will get wet" What a waste of time!! I had my whole house rewired, a new modem etc. Sadly Xfinity's response to the FCC was I canceled an appt so they could not help me! Yet I had an email Chain with Corporate Customer Services in which I stated I had to cancel the appt as I would not be home for the Appt which i did not make i just received and email one day out of the blue telling me I had an Appt.

Basically there is no one regulating comcast including the FCC, as there is nothing they can do if you complain :( I did go with Quantum fiber for a month which was sadly worse. When I came back to Xfinity as I only have Quantum or Xfinity I got a new XB10 at the store and the problems seemed to have gone away.

So I would recommend checking your Options for service. 

FYI. ATT is buying Quantum Fiber from CenturyLink and the deal is supposed to be done around Jan 2026. So who knows what will happen after Quantum Fiber gets sold!