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Sunday, January 28th, 2024 6:36 PM

Closed

Chronic Intermittent Loss of Upload Speeds

This issue does seem similar to others I have seen posted here in the forums.

We have had comcast internet at our home for about 3.5 years now.  The first 3 years or so were perfect, with no issues.  However, for the last 6 months and counting, we have been having bad intermittent issues.  The primary problem is that Upload speed of the entire home drops to 0 or to extremely low numbers, or fluctuate very quickly in which we get kicked out of work meetings or streaming stops entirely, etc.  We often get the "No internet Connection" popup on all of our devices..  The issues can last for a few seconds or up to ten minutes.  On average this happens every day, sometimes multiple times per day.  Sometimes things are just slow, other times we do not have any internet connection at all for the duration.


We have a Netgear CM1000v2 modem, and we have now noticed that whenever this issue occurs, the "Uplink" light blinks for a while until eventually going solid again, and then connectivity resumes.

We have had comcast techs out four times.  They have rewired the connection from the Comcast source box to the modem, replaced connectors from the street to the house, changed splitters - you name it, and this issue keeps occurring.  As remote workers, this has become a huge issue for our work.   We are at a desperate stage.  

We are turning to the forums in hopes that somehow this has been seen before by different teams or different customers that managed to get it resolved.  Thanks for any insight or assistance.

Expert

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110.2K Messages

1 year ago

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1  

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

(edited)

Official Employee

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4.1K Messages

1 year ago

Hello @user_hu0u30! Thanks for taking the time to reach out on our Forums. We appreciate you being a loyal customer, and I am sorry to hear about the ongoing intermittent connectivity issues you've been experiencing. I certainly know the importance of having a solid and steady connection, so we definitely want to get the connection back to how it was before. My team is here to help! 

 

@EG asked for some great information to help us better diagnose your issue. If you could start by responding with the modem's signal stats as requested, we can proceed from there. Thank you!

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