Skip to main content

    Support

    Offers

U
user_z08tof
1st Topic

Visitor

 • 

1 Message

Monday, May 12th, 2025 2:32 PM

Checking on my appointment

Please confirm that I have an OUTSIDE repair for broken cables the [Edited: Personal Information].

Question

 • 

Updated 

2 months ago

 • Edited

21

2

0

EG

Expert

 • 

111.7K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityThomasD

Official Employee

 • 

1.3K Messages

2 months ago

 

user_z08tof Thanks for posting on our Community Forums. We may need to look further into the ticket and see what is happening or what we can do to help further. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

0

0

forum icon

New to the Community?

Start Here