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cbell2112
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23 Messages

Friday, December 16th, 2022 3:12 PM

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Checking monthly data usage - capped plan

How do you check your monthly data usage?  I was able to check it on the app by searching for "data usage" but now it just says "I'm finishing up some checks on your account to get all the information you need.  Are you ready for me to proceed".  I hit "try again" and it perpetually gives me the same message. 

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Updated 

2 years ago

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Accepted Solution

flatlander3

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1.5K Messages

2 years ago

You can kind of get there from a web browser, although now their website is a tangled broken mess of redirects and authorizations currently.  Firefox on Mac is broken.  Sometimes works on windows with firefox.  Not a whole lot of QA before a live deploy going on at ole Xfinity I guess.

Goto https://xfinity.com  in the upper right, hit the account icon and select billing or something from the drop down list and login.

Then in top left, there's a a little section that says "your services and Internet (space) rewards".  Click on internet.

Then, it may redirect to a page that says "Your Plan" and your data usage.  If you click on the "view usage" to get the graphs, currently it dumps you to an error page:

We'll be back in a bit.

We're experiencing technical difficulties. We're sorry for the inconvenience and are working on restoring your experience.

 

If you don't get to that page, it will redirect you to another sales page.  If you scroll down to the end, it says "already an xfinity customer".  Log in there yet again, then in the top left click on the "your services --> internet" link again.  Perhaps you'll hit another redirect then that gets you to the "Your Plan" page.

The graph page you usually see is currently broken, but you may be able to see what your current usage is.  Mine says zero.  Hooray!  (I guess that's broken too, but that was broken before they did the new web page deploy).

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cbell2112

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23 Messages

@flatlander3​ That worked.  I thought that website had gone away for some reason.  Would much rather view it on website than a mobile app.  Thank you. 

2 years ago

0

cbell2112

Contributor

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23 Messages

2 years ago

Is anyone able to check their data usage?   It used to be online.  Then was moved to the app but now it is not working on the app for the last 2 weeks. 

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CCKimberly1

Official Employee

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842 Messages

Thank you for reaching out to our Xfinity Forums, @cbell2112. My name is Kim and I will be more than happy to look into all this with you. 

 

On the MyAccount app, if you select the "internet" icon at the bottom of the app, you can see the data usage populate there for you. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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cbell2112

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@XfinityKimberlyB​ Thanks but I don't see an "internet" icon on the mobile app.   It does show "data usage" under "your plan" but when I click on it it says - " I can help get you information about your data usage and internet service plan. I'm finishing up some checks on your account to get all the information you need.  Are you ready for me to proceed?"  I can either "search" or "try again".  Neither option gives me the information. 

2 years ago

0

CCKimberly1

Official Employee

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842 Messages

I do believe I understand now. Are you referring to checking on data used for Xfinity Mobile or for the residential account? If Xfinity Mobile, on the front page "Activity" you will see the lines you have. If you click on that part, you will be taken to the next page that shows the individual lines and how much data has been used to date. 

If this is inquiring on your residential account, the MyAccount app is the best place to find the data being used on the account itself. 

I do want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

cbell2112

Contributor

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23 Messages

@XfinityKimberlyB​ No, this is for residential home usage which is why I am on the home networking forum.  I don't use xfinity mobile.

2 years ago

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