Visitor
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1 Message
chat with an agent
My Xfinity connection has severe intermittent packet loss, latency spikes, and jitter. Online games are essentially unplayable because the connection repeatedly freezes and rubber-bands.
This is not simply a download-speed issue. I need the connection quality, packet loss, and signal levels checked. I have already restarted my equipment and the problem persists.
Could you please run diagnostics on my line and gateway, check the signal levels and packet loss, and arrange a technician visit if necessary? I would also like this issue documented on my account because the service has been consistently unstable.
EG
Expert
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121.2K Messages
2 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section for assistance.
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XfinitySean
Official Employee
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1K Messages
4 hours ago
Hi user_fhlu3r, thanks for taking the time to post here on the community forums! I'm sorry to hear that you're running into so many issues while playing online. To get a better idea of what's occurring, have you noticed issues when using your internet service for other means (i.e. streaming, downloading files, etc.) and on more than one device? Also, are you connecting wirelessly or directly via ethernet when playing online?
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