Charged me for over a year after move out

My elderly mother in law moved out of her apartment in August 2024. I was paying her internet bill. We called to cancel service when she moved out. For whatever reason, they continued to charge my credit card. They said I actually applied for a government subsidy I stead of cancelling. Utterly outrageous. A clear error on their part. I called to CANCEL service.

I only noticed recently and called to have the charges reversed. After talking to 3 different agents and a manager for over an hour, Xfinity to agreed to close my account and refund me $125. They said I now only owe them $60.

Are you kidding me!?!?

Xfinity should be refunding me $1000, not demanding I pay $60 more!!

it’s an apartment. I guarantee someone else is already living in the same unit. So you know they’re collecting payment from 2 people for the same address.

Shame on you Xfinity.