Frequent Visitor
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16 Messages
Charge for a service call
Xfinity provided me with a new modem. Great. But it does not work as well as the older one. Is this a scam by xfinity? They provide an inferior piece of equipment then charge you to come out and address it! Xfinity's customer service was once a good thing. Now it's so bad I think it's going to be time to get a new provider.
EG
Expert
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117.1K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.3K Messages
8 months ago
Hello @genec123 Thanks for reaching out and bringing your service and bill concerns to our attention. As a friendly reminder there's a charge when the tech determines the root of the issue is not related to our equipment or network. I have a link to share that goes into some details about preparing for your tech as well as the potential for that charge at https://www.xfinity.com/support/articles/prepare-for-your-service-visit.
I am happy to troubleshoot and review that charge for you. Can you please direct message me your first and last name along with your full service address so that I can assist you? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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