Channel optimization

I’ve been trying for hours to get support to disable Wi-Fi Channel Optimization on my Xfinity Gateway. My 5 GHz channel is stuck on a high band (157), and I’m unable to connect some devices.

I logged into 10.0.0.1, but the settings are locked with a message saying they are being managed automatically. The Xfinity app won’t allow changes either. This is not an issue with my equipment—it’s a remote lock.

I’m on an Internet Essentials plan, but that should not impact access to advanced configuration. Through DM on the X platform, I’ve verified my account, asked for Tier 2 escalation, and was redirected to Internet Essentials support, who cannot help with router settings.

Please escalate this to someone who can disable band steering and restore manual control of the 5 GHz channel.