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Terry0327
20th Anniversary celebration
1st Like
Rousing Reactor

Contributor

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215 Messages

Tuesday, February 7th, 2023 7:47 PM

Closed

Changing Wifi Password ??

I own my own modem/router and it is registered with Xfinity. Can I change my wifi password on the Xfinity App or can I only do it on the Netgear page as the administrator.   I have an option to restart my modem/router on the Xfinity app. Thanks

Question

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Updated 

2 years ago

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CCDaisy

Problem Solver

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127 Messages

2 years ago

Terry0327 great question, you would only have the option to manage your WiFi settings & password through the modems' manufacturer website. You would have access to those options/settings  on the Xfinity apps if you rented one of our awesome xFi Gateways. The option to reset the device/modem (even your personally owned modem) is currently under the Internet tab on the home page through the Xfinity My account app. Please keep in mind that the Xfinity My Account app is retiring by the end of April 2023. If you do not see the reset option on your device you own on the new Xfinity App under the connect tab on the bottom of the home page when signed in, you may always do a hard boot on the device by unplugging it from its power source and plugging it back in. 

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Terry0327

Contributor

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215 Messages

@XfinityDaisy​ Thank you.

2 years ago

0

XfinityDilary

Official Employee

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2.1K Messages

You are very welcome! If you need anything else, let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityDilary

Official Employee

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2.1K Messages

Awesome! I’m happy to hear that, @Terry0327. Thanks for letting us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_2bf610

Visitor

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1 Message

Had do I change my password

2 years ago

0

EG

Expert

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110K Messages

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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