Skip to main content

    Support

    Offers

U
user_s7oko8
1st Topic
1st Like

4 Messages

Friday, June 14th, 2024 9:17 PM

Closed

Changing Security Mode on XFI ADVANCED GATEWAY (XB8)???

Hello,

I recently got a new modem (the XB8).

I need to change my wifi security mode from WPA3 to WPA2 but it says "Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage." in the admin.

How can I change these settings?

Question

 • 

Updated 

10 months ago

538

2

Official Solution

XfinityChelseaB

Official Employee

 • 

1.6K Messages

10 months ago

Hello @user_s7oko8, Thanks so much for taking a moment out of your day to leave a post on our community forum. Was the information provided already helpful in getting your concern resolved?

6

0

user_s7oko8

4 Messages

No it was not. Please tell me if I can change the wifi security mode on the XB8 modem.

10 months ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

Hello, @user_s7oko8

 

The default security mode for every wireless gateway should be WPA/WPA2. This gives the best security and performance for newer devices. Have you attempted to make the security changes in the Admin Too? This article https://www.xfinity.com/support/articles/wifi-change-admin-tool may help and similar to the previous one posted. 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_s7oko8

4 Messages

Hello. The default setting is WPA3. And all the settings in the admin tool are locked down. Says they are "managed by Xfinity" to ensure the best connection, but there is no option to disable that or change them yourself. An article on Xfinity said the new XB8 modems cannot be changed by us. But when I called Xfinity they would not change it either. 

10 months ago

0

XfinityVianney

Official Employee

 • 

2.1K Messages

 

With our most updated devices, like the XB8, there are some limitations to certain adjustments you can make on the admin tool as you run into them. The xFi Gateway Software Enhancements with new Xfinity Gateways manage these settings to ensure you have the best connection. Is there a reason you wanted to make these changes? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

dwringjr

1 Message

I have the same issue - my printer only supports WPA2 ..so I need to change the security setting but I am locked out

10 months ago

0

EG

Expert

 • 

110K Messages

10 months ago

(edited)

1

0

user_s7oko8

4 Messages

@EG​ Thank you, I did come across that article. Unfortunately the settings are locked down on the newer modems and xfinity support had no clue what I was asking on the phone. 

10 months ago

0

forum icon

New to the Community?

Start Here