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wklearning
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11 Messages

Friday, January 24th, 2025 1:22 AM

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Changing network name and password on a Now Internet gateway

I just got Now Internet and got it up and running. I’d like to change the WiFi name and password that was assigned to the device. I do not see where to do this but I do not feel very secure knowing this information is on a sticker on the unit placed by an individual who could access it possibly.

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1 year ago

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XfinityBenny

Official Employee

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1.6K Messages

1 year ago

@wklearning Xfinity offers 24/7 digital support for customers who may be experiencing issues with their NOW Internet service. For help in real-time from an agent, please chat with us for assistance. You can also use the Xfinity app to easily troubleshoot most service issues.

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wklearning

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Thank you @XfinityBenny If I chat with an agent, are they likely to know how I can change my network ID (SSID) and password? I would imagine it may not come up very often. On X1, I was able to do so, but I cannot find where to do it in the app or NOW website. I worry that the assigned ID and password are guessable and perhaps known by previous users. Thanks again.

1 year ago

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XfinityThomasC

Official Employee

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3.4K Messages

@wklearning Xfinity offers 24/7 digital support for customers who may be experiencing issues with their NOW Internet service. For help in real-time from an agent, please chat with us for assistance. You can also use the Xfinity app to easily troubleshoot most service issues. I recommend trying to make these changes through the Xfinity App first. If that does not work use the suggested support paths for help. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

wklearning

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11 Messages

OK, thank you. I suppose it's more of a technical question than a customer service question.

1 year ago

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XfinityShawn

Official Employee

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2.5K Messages

 

wklearning We understand, and I would try using our Xfinity app to see if it will allow you to make those changes. Let us know if this works. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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wklearning

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11 Messages

I did not see a way to change that info in the Xfinity app.

1 year ago

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user_9cbcq7

1 Message

1 year ago

How do I change my NOW modem password and name?

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XfinityMarcus

Official Employee

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2.2K Messages

user_9cbcq7 thank you for using the Community Forums page to reach out. I understand you want to make a change to your current network password and name. Do you see the option for this listed within your NOW hub by chance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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