Changing network name and password on a Now Internet gateway

Thank you @XfinityBenny If I chat with an agent, are they likely to know how I can change my network ID (SSID) and password? I would imagine it may not come up very often. On X1, I was able to do so, but I cannot find where to do it in the app or NOW website. I worry that the assigned ID and password are guessable and perhaps known by previous users. Thanks again.

@wklearning Xfinity offers 24/7 digital support for customers who may be experiencing issues with their NOW Internet service. For help in real-time from an agent, please chat with us for assistance. You can also use the Xfinity app to easily troubleshoot most service issues. I recommend trying to make these changes through the Xfinity App first. If that does not work use the suggested support paths for help. 

OK, thank you. I suppose it's more of a technical question than a customer service question.

I did not see a way to change that info in the Xfinity app.

user_9cbcq7 thank you for using the Community Forums page to reach out. I understand you want to make a change to your current network password and name. Do you see the option for this listed within your NOW hub by chance?