Janet591's profile

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3 Messages

Wed, Jun 17, 2020 7:00 PM

changing my wifi name and password

I want to change my wifi name and password for a new modem I bought and installed today. Because I own it, Xfinity keeps sending me to device page and to manage account from there. Then when I get to device page and my device is recognized it does not allow me to manage it. I wind up in Xfinity with their message that they cannot help me but to go to the device page(again). Why is this so hard?

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Accepted Solution

EG

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86.6K Messages

1 y ago

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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EG

Expert

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86.6K Messages

1 y ago

It's not hard. You can't manage stuff on their website that is not supplied by them. What are the exact makes and model numbers of your owned equipment ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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3 Messages

1 y ago

Arris Surfboard Wi-fi Cable Modem SBG8300

New Poster

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3 Messages

1 y ago

Thank you SO much! You are a llfesaver! You brought me right where I needed to be and answered all my questions. I now have a new wi-fi name to easily identify!:) Sorry, I am late in responding: I took myself off the pc(to give myself a break and not a headache) because I spent MANY hours trying to figure things out,  Again, many thanks!!!

EG

Expert

 • 

86.6K Messages

1 y ago

You're quite welcome !🙂
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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