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Tuesday, January 21st, 2025 2:29 AM

Closed

Change modem and router

Hi I currently have my own modem and router but the internet is very slow at home. I would to replace it with xfinitys. 

Official Employee

 • 

2.2K Messages

5 months ago

 

user_a3fisr Thank you for reaching out! We would be more than happy to help you get a Xfinity Gateway for your internet service. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

Visitor

 • 

1 Message

@XfinityMartyR​  Can I exchange my modem at a exfinity store. Thanks jim

Expert

 • 

111.1K Messages

1 month ago

Yes sir. The original poster has not returned. 3-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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