Change IPv4 address

Hello,

I work from home and have done so for years with-out issues. My employer recently changed our work VPN to GlobalProtect and I have been experiencing connectivity issues (on my work computer only!). Our IT did some investigating and game back with a response: "IP range from home network from Xfinity is 10.0.0.X." Company "...also uses this IP range. We need to have Xfinity change Private IPv4 addressing to something like 192.168.X.X." Is this even possible?

Responses

XfinitySara

Official Employee

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1.7K Messages

1 year ago

Hello, @cmjtxt! Thanks for creating a post regarding your connectivity concerns. I'm sorry to hear about the trouble you've had, and I would love to see what we can do to help! You can try to release and renew your IP address as seen here. Let me know if that helps!

5

cmjtxt

New Poster

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7 Messages

Thank you for the reply! The I will check it out and let you know.

1 year ago

0

cmjtxt

New Poster

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7 Messages

Thank you so much for these instructions. We tried this but apparently refreshing wasn't the issue with my work computer. My company is looking in other areas.

1 year ago

0

XfinityJustinC

Official Employee

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1.2K Messages

cmjtxt your welcome. I wanted to circle back to see if you were able to work with your companies IT department to help with work computer connectivity issues. Please reach out at your convenience, thank you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

cmjtxt

New Poster

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7 Messages

Hello and Thank you! They are still looking into the issue, apparently other employees are experiencing as well. They still believe it is the IP address. Thank you so much for trying to help!

1 year ago

0

XfinityAngie

Official Employee

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1.8K Messages

cmjtxt, Thanks for getting back to us. We are here for you, if you need us.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Your Home Network

cmjtxt

Change IPv4 address

XfinitySara

cmjtxt

cmjtxt

XfinityJustinC

cmjtxt

XfinityAngie

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